Privacy policy

Who are we?

Gencovery is a Simplified Joint Stock Company, located 23 rue crepet, 69007 Lyon, registered with the Lyon Trade and Companies Register under number 882 921 570 and as such carries out commercial activities as a software publisher.

In this context, Gencovery is required to collect and process information that concerns you and some of it allows you to be identified. This data is called “personal data”.

In order to ensure the best transparency, we suggest that you read our privacy policy which tells you how we collect and process your personal data.

If you have any questions about this policy or how Gencovery processes your personal data, you can contact our Data Protection Officer (DPO) at the following address: rgpd@gencovery.com.

More information: www.cnil.fr 

Data controller and data protection officer.

The person who is identified as “data controller” within the meaning of applicable law is: Gencovery.

The person who is identified as a “data protection officer” is:

• Mr Djomangan Adama OUATTARA
• Date of employment: 28/09/2021
• Postal address: 23 rue crepet, 69007 Lyon
• Dedicated email address: rgpd@gencovery.com

What data and what uses?

Data that you provide to us voluntarily as part of your access to our services.

As part of our exchanges, such as for example for the execution of a contract between us or to subscribe to our newsletters or to create your personal space on our sites and/or applications, you provide us with certain personal data (email address, first name, age...).

When you contact our services, whatever they may be, to ensure the follow-up of your requests and the organization of our activity, we must keep some of your personal data. For example, when you contact our support, report a problem or want to benefit from a particular commercial offer.

Statistical data and personal data that we collect automatically.

Anonymous statistics. We may collect anonymous data for the statistical analysis of the use of our services (number of connections, access times, etc.). This data does not contain personal data and does not present any impact or threat to your privacy.

Cookies. For example, we use connection and navigation cookies (cookies). A cookie is the equivalent of a small text file, stored on the user's terminal. A cookie can be used for authentication, a session, and to store specific information about the user, such as site preferences or the content of an electronic shopping cart). A cookie is not intended to identify you personally. However, it contains some personal data.

Refer to your internet browser documentation to configure the processing of cookies.

Thanks to cookies, Gencovery collects information (some of which is personal data) in order to identify:

• the hardware and software tools used to access our services such as the equipment (IP address of your computer, smartphone ID, etc.), the operating system, the name and the version of the navigation software.

• the habits of access and use of our services such as the dates and times of connection, the pages and contents visited, the access paths (navigation from page to page).

Data from internet protocols. The use of the internet and the web may involve the use of protocols or standards that use or require the use of particular technologies such as scripts, web beacons (possibly invisible) or automatic redirections (from one page to another). These technologies give us information about how you use our services.

These technologies serve us to guarantee a better level of service, in particular by allowing you to personalize your experience according to your habits of use and your interests.

Thanks to these internet technologies, Gencovery collects information (some of which is personal data) in order to better know and understand:

• your use of our services;
• the presence and use of cookies, the date and time of access and consultation of our web pages;
• consulting, reading our emails and accessing our content.

Technical data for mobile terminals. Some terminals may provide you with a number of services that require us to interact with them. For example when you ask to be informed in real time or when your terminal contextualizes your notifications according to your location.

Thanks to these internet technologies, Gencovery collects information (some of which is personal data) in order to:

• to provide contextual services tailored to user preferences;
• to provide advertisements adapted to the interests of the user as well as to his terminal;
• to monitor the audience of our services;
• to ensure the proper functioning of mobile applications.

We remind you that you can prevent certain data from being communicated in this way at any time by configuring your terminal so that it does not communicate it. In this case, and in accordance with applicable regulations, we do not collect this data.

Data deduced by cross-checking. From a set of existing general and anonymous data, we are required to deduce certain information about you by statistical cross-checking or extrapolation. This information may contain personal information that we protect and use in accordance with this Privacy Policy.

Third-party data. In order to provide certain services, in particular all those that involve third parties, you agree that we can connect to the services offered by these third parties and exchange with them the personal data concerning you allowing us to carry out the action for which we communicate them. For example, when you accept interconnection with third party services (such as social networks), the connection via the interface of this social network, which contains some of your personal data, may require that we access this personal data.

Sensitive data. Any information concerning racial or ethnic origin, political, philosophical or religious opinions, trade union membership, health or sexual life is considered sensitive data within the meaning of applicable regulations.

Data relating to minors

Access to our services is in principle reserved for adults.

As an exception, and unless otherwise specifically indicated, minors may access our services if they have obtained the prior consent of their legal representative. In any case, these people remain subject to the laws that protect them.

Minors have a particular right to control the processing of personal data concerning them through their legal representative.

For any specific request on this subject: rgpd@gencovery.com.

The purposes of using your data

The data we collect about you allows us to ensure the provision of our services in good conditions.

In compliance with applicable laws and regulations, we will in particular use your personal data in order to carry out the following operations.

• To provide our services: Management of accounts/profiles, customer relationships, management of access rights, management of access rights, information and survey campaigns, subscriptions (alerts, newsletters...).
• For our advertising and marketing operations: Sending advertising offers, communications, creation of databases...
• For commercial purposes: Sale, rental, transfer to commercial partners/sellers/advertisers, activities related to advertising in partnership with third parties...
• For the operation of our services on your terminals: Cookies (indicate what the purposes are: ergonomics, forms, forms, histories, searches, connection to third party services, link to social networks, audience measurement...).
• To provide you with advertising tailored to your needs: Adapt ads according to the data collected (history, browsing choices, etc.).

Data retention time

List the data collected (or types of data and associated times).

• Names, first names, addresses, email, email, employers, telephone, photos : 5 years from the end of the contract
• RIB, Bank card number : 3 years from the end of the contract
• IP address, logs : 5 years from the end of the contract

Technical protection of your data

We implement technical protection measures in accordance with applicable regulations. These measures can be similar to an encryption method, a technical organization...

Who has access to the data we collect?

Ourselves.

Persons directly employed or appointed by us or our subsidiaries to ensure the processing and purposes provided for in this charter.

Third parties.

For all third parties accessing your data, we ensure that they are informed of the sensitive nature of the data and that they undertake to treat it in accordance with the regulations in force.

• Service providers (indicate what their role is and what treatments/purposes they provide).

Not applicable at this time. If this should change, we will ensure the protection of your data by entering into agreements with these service providers that we inform them of the sensitivity of your information.

• Social networks or business partners.

We recommend that you ensure the privacy policies of social networks and partners with whom we exchange information in accordance with this charter, their policies and the settings you have chosen on these platforms.

• The police, justice or administration.

We provide these authorities with information that we are required to communicate in order to comply with our legal obligations.

Your rights

Your generic rights.

You have the rights to access, rectify, modify, transfer and delete your personal data.

You can exercise these rights or ask us for any information on this subject by simply making contact: rgpd@gencovery.com.

Your right to refuse cookies.

For more information on managing and deleting cookies, we invite you to refer to your browser documentation.